Powells Sheet Materials Returns Policy

Powells Sheet Materials Ltd will allow return of products only in following cases:

• Wrong order (wrong size, colour, quantity, or material related issues).
• Defective product.
• Damaged product.
• Significantly different in specifications as mentioned on our website, www.powells.co.uk.

(Please note any product returned for a reason other than the four named above will be given either an exchange agreement or a credit note to be spent in store).

Powells Sheet Materials Ltd will not accept returns in following cases:

• Product is used/worn or altered.
• Physical damage to the box or to the product.
• If returned without original packaging and accessories.
• If sealed package of branded products is open.

Replacement of the product will only be done if any fault of the merchant of Powells Sheet Materials Ltd.

If you have received an incorrect product, damaged product, empty parcel, or if the product is not working after installation inform us at our email sales@mypowells.co.uk within 24 hours of delivery (no enquires will be entertained after 24 hours of delivery).

Please ensure that product is in unused and original condition. Include all labels, original packing, and invoice along with the product. Powells Sheet Materials may cancel the order under following scenarios:

• Product no longer available or temporarily out of stock
• Non-serviceable locations.
• Restriction on quantity ordered.
• Problems identified by our credit and fraud avoidance department.
• Incomplete or inaccurate address.
• Correct payment method or required transit document is not shared.